Return and Refund Policy

Thank you for choosing kanco Consultants as your preferred freight facilitation service. Our mission is to provide efficient and reliable transportation services for your trucking needs. We understand that sometimes circumstances change, and we want to ensure that you are informed about our refund policy.

1. Refund Eligibility: a. Refunds will be considered in the following situations: – Service failure on our part, resulting in a significant negative impact on the completion of the deal. – Errors or discrepancies in the calculation of the percentage taken from the deal. b. Refund requests must be submitted within [30] days of the completion of the deal.

2. Non-Refundable Situations: a. No refunds will be provided for: – Customer dissatisfaction with the overall deal outcome, as the transportation service fee is a percentage-based model. – Changes in customer preferences or business circumstances after the deal has been completed. – Cancellations or changes made by the customer after the freight facilitation service has been initiated.

3. Refund Process: a. To request a refund, the customer must submit a written request to contact@kancoconsultants.com within the specified timeframe. b. The request must include the invoice number. – Details of the specific issue or reason for the refund request. – Supporting documentation, if applicable. c. Refunds will be processed within [15] business days upon approval.

4. Refund Amount: Approved refunds will be issued in the same form of payment used for the original transaction. b. Refunds will be limited to the percentage of the transportation service fee that corresponds to the specific issue or error.

5. Service Guarantees: a. Our freight facilitation service is committed to providing high-quality services, and we strive to resolve any issues promptly to ensure customer satisfaction. b. In the event of a service failure on our part, we may offer additional credits or discounts on future transactions as a gesture of goodwill.

6. Contact Information: If you have any questions or concerns regarding our refund policy, please contact us at contact@kancoconsultants.com or 252 220 0820

Note: Kanco Consultants reserves the right to update or modify this refund policy anytime. Any changes will be communicated to customers through our website or other appropriate channels.

Thank you for choosing Kanco Consultants for your freight facilitation service needs. We appreciate your business and are committed to providing excellent service.